Terms of service

Welcome to JOY & SHINE. These Terms of Service ("Terms") govern your use of our website https://joyandshine.in and any purchases made through our store. By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before using our services.

If you do not agree to these Terms, please refrain from using our website or making a purchase.

1. Eligibility

By using our website, you represent that you are:

  • At least 18 years old (or the legal age of majority in your jurisdiction).

  • Legally capable of entering into a binding contract.

  • Providing accurate and complete information when placing an order.

2. Use of Website

You agree not to:

  • Use the website for unlawful, fraudulent, or unauthorized purposes.

  • Interfere with the operation, security, or integrity of our website.

  • Reproduce, copy, or exploit any content, images, or product listings without prior written consent from JOY & SHINE.

3. Products & Services

  • All products displayed on our website are subject to availability.

  • We reserve the right to modify or discontinue products at any time without notice.

  • Product descriptions, images, and pricing are provided as accurately as possible, but errors may occur. We reserve the right to correct such errors without liability.

4. Pricing & Payments

  • All prices listed are in INR/USD and inclusive/exclusive of applicable taxes as stated.

  • We accept payments via Shopify’s secure checkout and supported gateways (e.g., credit/debit cards, UPI, PayPal).

  • By providing payment details, you confirm that you are authorized to use the chosen payment method.

  • Orders will only be processed once payment is successfully received.

5. Shipping & Delivery

  • We ship orders to the addresses provided at checkout.

  • Shipping costs, estimated delivery times, and available carriers will be displayed during checkout.

  • JOY & SHINE is not responsible for delays caused by courier services, customs, or unforeseen circumstances.

  • Risk of loss and title for purchased items pass to you once the product is delivered.

6. Returns & Refunds

  • Our return and refund policy is available at Returns Policy Link.

  • Products must be returned in original condition, with tags, packaging, and proof of purchase.

  • Refunds (if applicable) will be processed back to the original payment method within a reasonable timeframe.

  • Certain items (e.g., personalized jewelry, intimate wear) may be non-returnable.

7. Intellectual Property

  • All website content, including text, logos, graphics, product images, and designs, are the property of JOY & SHINE and protected under copyright and trademark laws.

  • You may not copy, reproduce, or distribute our content without written permission.

8. Third-Party Services

  • Our website may integrate third-party tools (e.g., payment gateways, shipping providers, analytics).

  • We are not responsible for third-party terms or privacy practices, and encourage you to review them before use.

9. Limitation of Liability

To the fullest extent permitted by law:

  • JOY & SHINE shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Our maximum liability for any claim related to your purchase shall not exceed the total amount paid by you for that order.

10. Indemnification

You agree to indemnify and hold harmless JOY & SHINE, its employees, affiliates, and partners from any claims, damages, or expenses arising from your misuse of the website or violation of these Terms.

11. Termination

We reserve the right to:

  • Refuse service to anyone for any reason.

  • Cancel or suspend accounts/orders that violate these Terms or appear fraudulent.

  • Restrict access to our website at our sole discretion.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Gujarat, India.

13. Changes to Terms

We may update or revise these Terms at any time without prior notice. The most recent version will always be available on our website. Continued use of our website after updates means you agree to the revised Terms.

14. Contact Us

For questions regarding these Terms, please contact us at:

JOY & SHINE Support Team
📧 Email: joyandshine1@gmail.com
📍 Address: 1205-B, Crystal Palace Nr Nandini 2 VIP road, vesu, surat 395007 Gujarat