Shipping policy

Thank you for shopping at JOY & SHINE. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

  • Orders are processed within 1-3 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • Once your order is processed, you will receive a confirmation email with tracking details (if available).

2. Shipping Rates

  • Shipping charges are calculated at checkout and depend on your location, order value, and selected shipping method.

  • We may offer free shipping promotions on specific order values or products.

3. Estimated Delivery Times

  • Domestic (within India): 4-7 business days

  • International Orders: 10-20 business days (depending on customs and courier availability)

Note: Delivery times are estimates. Delays may occur due to courier issues, weather, customs, or high order volumes.

4. Tracking Your Order

  • Once shipped, you will receive a tracking number via email/SMS.

  • You can track your order directly through the courier’s website.

5. Customs, Duties & Taxes (for International Orders)

  • International customers are responsible for any customs duties, import taxes, or fees applicable in their country.

  • JOY & SHINEis not liable for delays or extra charges caused by customs clearance.

6. Incorrect Address & Failed Deliveries

  • Customers are responsible for entering the correct shipping address.

  • If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to re-ship the package.

  • JOY & SHINE is not responsible for lost packages due to incorrect address input.

7. Damaged or Lost Packages

  • If your order is damaged in transit, please contact us within 48 hours of delivery with photos.

  • If your order does not arrive within the estimated time, contact us and we will assist in tracking or reshipping if necessary.

8. Contact Us

For shipping-related questions, please contact:

JOY & SHINE Support Team
📧 Email: joyandshine1@gmail.com
📍 Address: 1205-B, Crystal Palace Nr Nandini 2 VIP road, vesu, surat 395007 Gujarat